Swiggy Return & Refund Policy: A Complete Guide

Swiggy aims to deliver a satisfying and seamless food-ordering experience. However, on rare occasions, things may not go as planned—perhaps the food is incorrect, cold, or arrives too late. In such cases, Swiggy does offer a structured return and refund process to help you get things resolved quickly.

✅ Eligible Scenarios for Refunds

Swiggy does not accept returns in the traditional sense (since food is perishable), but refunds or compensation may be issued under specific circumstances:

1. Incorrect Order
   • You received a completely different item than what you ordered.
   • Missing items from your order.
2. Damaged or Poor-Quality Food
   • Food is spoiled, leaking, or visibly damaged.
   • Unhygienic packaging or foreign objects found.
3. Delayed Delivery
   • Delivery is significantly delayed (usually over 30–45 minutes from the estimated time), especially if it affects the food’s quality.
4. Cold Food (When Hot Items Are Expected)
   • For example, if you ordered hot soup or biryani and it arrived cold.
5. Non-Delivery
   • If the food was never delivered but marked as completed in the app.
6. Payment Issues
   • If you were charged but the order failed or was cancelled.

⚠️ Note: Taste preferences or minor presentation issues do not typically qualify for refunds.

⏰ Time Window to Request a Refund

• It’s best to report the issue immediately after receiving the order (preferably within 30–60 minutes).
• Delayed complaints may be denied due to lack of evidence or order validity.

📲 How to Initiate a Refund on Swiggy App: Step-by-Step

• Go to the home screen and tap on the “Account” icon (usually at the bottom right).
• Select the specific order for which you’re facing an issue.
• You’ll see a “Help” or “Need Help?” button near the order summary.
• Choose the relevant option such as:
  • “Order not delivered”
  • “Incorrect items delivered”
  • “Food was cold or stale”
  • “Items missing”
  • “Other issue”
• You’ll be directed to a chat support window.
• Describe your issue clearly and attach photos if needed (e.g., damaged packaging or incorrect food).
• The support team will investigate the issue, often within 15–30 minutes.
• If eligible, a refund will be processed to your original payment method or as Swiggy Money (wallet credit).

💳 Refund Methods and Timeline

Swiggy may also issue Swiggy Money as an instant resolution method in some cases.

📌 Pro Tips for a Successful Claim

• Act quickly – Report within an hour for best results.
• Be specific – Explain the issue clearly and respectfully.
• Use photos – Upload pictures for quality-related issues.
• Track in the app – You can view refund status under the order or in your wallet.

🕒 Time Limits for Refund Requests

• Prompt Reporting: It’s advisable to report any issues with your order as soon as possible, ideally immediately upon delivery. Timely reporting ensures a smoother resolution process.

✅ Conditions for Accepting Returns and Refunds

Swiggy considers refunds under the following circumstances:

• Damaged or Tampered Packaging: If the order packaging is visibly damaged or tampered with at the time of delivery.Swiggy Customer Care Numbers+5Scribd+5TNNMC+5
• Incorrect Order Delivered: Receiving a different item than what was ordered.Reddit+2Scribd+2Reddit+2
• Missing Items: If certain items from your order are missing upon delivery.Swiggy Customer Care Numbers
• Order Cancellation by Swiggy: If Swiggy cancels your order due to reasons like delivery location being outside their service zone or item unavailability.PaisaWapas.com+4FreeKaaMaal+4Wealth Serving -+4
• Customer Cancellation Due to Item Unavailability: If you cancel the order at the time of confirmation because the items you ordered are unavailable.FreeKaaMaal+2Scribd+2TNNMC+2

Please note that Swiggy’s decision on refunds is final and binding. Wealth Serving -+3FreeKaaMaal+3Swiggy Customer Care Numbers+3

📲 Steps to Initiate a Refund

Via the Swiggy App:

1. Open the Swiggy App: Launch the app on your mobile device.www.abhinandps.com+2Kanoon360+2FreeKaaMaal+2
2. Navigate to ‘My Orders’: Go to the ‘My Orders’ section and select the relevant order.swiggycl.netlify.app+6Reddit+6FreeKaaMaal+6
3. Access Help & Support: Tap on ‘Help’ or ‘Support’ associated with the order.Reddit
4. Choose the Issue: Select the appropriate issue category (e.g., ‘Order was incorrect’, ‘Items missing’, etc.).www.abhinandps.com
5. Provide Details: Describe the problem in detail and attach any relevant photos if possible.www.abhinandps.com
6. Submit the Request: Follow the prompts to submit your refund request.

Alternative Contact Methods:

• Email Support: Send an email to support@swiggy.in with your order details and the issue faced.swiggycl.netlify.app+2www.abhinandps.com+2Customer Care Contacts+2
• Twitter Support: Reach out to @SwiggyCares on Twitter with your order ID and concern.www.abhinandps.com
• Live Chat: Use the live chat feature available in the app for real-time assistance.www.abhinandps.com

For escalations, you can email grievances@swiggy.in or call 080-6000 6600. Customer Care Contacts

💳 Refund Processing Time

Refunds are typically processed back to the original payment method within the following timeframes:TNNMC

• Net Banking: 5–7 business daysSarkari Mama+3Swiggy Customer Care Numbers+3PaisaWapas.com+3
• Debit/Credit Cards: 4–7 business daysSwiggy Customer Care Numbers+2TNNMC+2Sarkari Mama+2
• UPI Transactions: 2–4 business daysSwiggy Customer Care Numbers+2TNNMC+2Sarkari Mama+2
• E-Wallets (e.g., Paytm, PhonePe): 1 hour to 5 business days, depending on the wallet providerTNNMC+1Swiggy Customer Care Numbers+1

Please note that these timelines are subject to the policies of the respective banks or payment providers.

🙋 Frequently Asked Questions (FAQs)

Q: Can I cancel the order after placing it?
A: Yes, but only before the restaurant starts preparing it. Once preparation begins, cancellations may not be allowed or could be partially refunded.

Q: What if the delivery partner was rude or unprofessional?
A: You can report such behavior under the support section. While it may not result in a refund, action will be taken.

Q: Will I get a full refund if the order was incorrect?
A: Yes, in most cases—especially if items are completely wrong or missing.

Swiggy Food Delivery Return & Refund Policy

Swiggy aims to ensure a smooth and trustworthy food delivery experience. Below is a user-friendly summary of its return and refund process.

🕒 Time Limit for Refund Requests

❗ Act Quickly: Report any issues immediately after delivery or within a few hours to ensure eligibility for a refund or resolution.

✅ Conditions for Refund/Return

📚 Related: Swiggy Terms and Conditions

📲 How to Initiate a Refund (via App)

Follow these steps:

1. Open the Swiggy App
2. Go to My Orders
3. Tap Help or Support on the problematic order
4. Choose the appropriate issue (e.g., Incorrect order, Missing item)
5. Provide details + photo evidence (if applicable)
6. Submit the refund request

🔄 You will be notified about your refund status within the app.

💬 Other Ways to Contact Swiggy

💳 Refund Timeline

📌 Timings may vary depending on your bank or payment provider.

📝 Final Words

Swiggy’s customer-first approach ensures that genuine complaints are handled promptly and fairly. While not every complaint will qualify for a refund, eligible issues—like wrong items, missing food, or significant delays—can be resolved swiftly using the in-app support system.

If in doubt, always reach out through the Swiggy app—the support chat is your fastest route to a solution.

Are you planning to go grocery shopping and write on paper? why don’t you try Trupricer.com a digital shopping list creator Using trupricer mobile app, you can create a digital monthly shopping list in the app and there is no need to struggle with writing a list on paper every time

Andriod store link to download the app: https://play.google.com/store/apps/details?id=com.trupricer.user

IOS app store link :https://apps.apple.com/in/app/tru-pricer/id6480042106